Terms and Conditions

Terms & Conditions

We kindly ask you to read and understand the following Terms and Conditions that apply when booking any party at a Partyman World of Play:

1. You are required to pay the full balance of your booking in order to secure your Party Booking for the minimum of 12 children.

2. Once the balance is paid at time of booking, you are accepting all Party Booking Terms and Conditions.

3. Any additional guests or extras that create a remaining balance for your party must be paid on the day, usually within one hour of the party start time, and always before the party food is handed to the children.

4. Following your online booking, your party is non-refundable and no credit will be offered even if fewer guests cancel prior or do not attend the party on the day. However, if for any reason your circumstances change, please contact our support team at help@partyman.co.uk and they will do our very best to accommodate and discuss options available on a case by case basis.

5. Partyman World of Play reserves the right to change the structure and food of any party booking at any given time without prior notice or compensation.

6. Partyman World of Play does not offer credit, refunds, or exchanges for alternative items (e.g., hot food, party bags, etc.) in the event of fewer guests attending.

7. By booking a party, you are agreeing to our Rules of Play, which can be found on our website

   www.partymanworld.co.uk

8. No outside food (except birthday cakes) are to be brought into our playcentres under any circumstances.

9. The party organiser is responsible for informing Partyman World of Play of any food allergies or dietary preferences in advance, so that suitable options can be discussed. While we make every effort to accommodate all requirements, in some cases this may not be possible

10. Birthday cakes that are brought into Partyman World of Play can NOT be consumed within the premise. Due to new allergy laws all cakes that are brought into Partyman World of Play must come with full allergy and ingredient information.

11. Partyman World does not permit external suppliers for entertainment, mascots, characters, face painters, or similar services during your party. This list is not exhaustive.

12. Partyman World of Play reserves the right to cancel or reject any booking within the venue at any given time without prior notice or compensation.

13. Partyman World of Play can cancel any booking in the event of fraud of misuse of our facilities. Refunds relating to parties already booked will be done on a case by case basis.

On Your Party Day

1. The party organiser should arrive 15 minutes before the start of your party booking to greet your guests. All party guests go through to the Party Room together promptly at the beginning of your party.
2. All guests should arrive 10 minutes prior to the party start time.
3. Please ask all guests to wear suitable long sleeved clothing when using our facilities – particularly our slides! All guests MUST wear their ‘smelly socks’ during their entire visit or they cannot play.
4. All guests using our drop slides (at Ipswich and Wembley) must follow the safety rules. These include wearing suitable clothing, not wearing football kits (due to friction risks), adhering to age restrictions, and maintaining the correct body position when sliding
5. If your guests wish to bring in extra siblings to the party that are not party guests, they will need to pay the full admission prices prior to entry.
6. No outside food (except birthday cakes) are to be brought into our playcentres under any circumstances.
7. It is compulsory for all parents and guardians to supervise their child/children at all times for the duration of their Party at Partyman World of Play. Partyman World of Play cannot accept any responsibility for any accidents that occur due to unsupervised play.

Rules of Play

1. Partyman World of Play encourage boys and girls, mums and dads, nans and grandads and the rest of the family to have fun, play, run free and explore in a safe environment. But as you all know this fun does sometimes inherit some risks. These include tripping, falling, bumping into fixed objects and also other children. Partyman World of Play has taken every reasonable step to control these risks through design, maintenance and carefully monitored risk assessments. However, it is impossible to eliminate such risks completely and parents/guardians must recognise and accept this risk.
2. It is the responsibility of parents/guardians to supervise and accompany children for the full duration of their time at Partyman World of Play within the correct age areas.
3. Children are advised to wear suitable clothing i.e. trousers, long sleeved shirts and socks.
4. Partyman World of Play cannot be held responsible for accidents which occur as a result of using the facilities.
5. No smoking or chewing gum on the premises please.
6. Jewellery is worn at your own risk. If you are wearing glasses, particular care should be taken.
7. No food or drink is to be taken into any of the play structures.
8. Management reserves the right to refuse entry or ask any guest to leave the premises at their discretion
9. All height and age restrictions imposed by the management must be adhered to at all times.
10. Parents/guardians must ensure that children do not become overheated.
11. Children who are unwell should not use the equipment.
12. During really busy times, play sessions will be restricted to two hours.
13. No running around the outside of the play i.e. near café or toilets.
14. Only food and drink bought on the premises may be consumed in Partyman World of Play, with the exception of baby food and other severe dietary products at the manager’s discretion.
15. Partyman World of Play reserves the right to close or alter any part of or all of the facilities within the venue at any given time without prior notice or compensation.
16. Advertised opening times (including those shown on Google and posters) are subject to change, and early closures may occasionally occur. Please check your local Partyman World Facebook page before travelling.
17. All guests using our drop slides (at Ipswich and Wembley) must follow the safety rules. These include wearing suitable clothing, not wearing football kits (due to friction risks), adhering to age restrictions, and maintaining the correct body position when sliding.